Yes, we do have a retail outlet. After three years of successful running of retail store, we decided to go online. Our store is located in Sharanya Arcade, Thavakkara, Kannur, Kerala.

Shahzadi Lawn shall bear the shipping charges for product deliveries and no charges is made to the customer.

Currently we do not accept orders for locations outside India.

You can cancel your order until your order is booked for shipment. The money paid shall be refunded as Store Credits only.

You can request for return only on the same date as delivery.

The product should be in its original condition and in the original packaging.
And should not be used or washed.

Return request can be placed in system. Email will be sent to you regarding acceptance or rejection of return request.

Customer shall be responsible for all the shipping and handling costs on return. You can place Return pick up request with us. However, our delivery agents charge double the charges of original delivery. You can either opt to bear the same or use your own means to return.

Refund in money is only made for products that you would have received in Damaged condition. In all other cases of return, refund is limited to Store Credits only.

Once the product is received by us we shall verify the product to ensure if there was any damages and whether the product has not been used/washed/stitched or any other condition that makes it not eligible for return. Once it has been verified that the conditions for refund is met, we shall process it for refund in Store credits or money as the case may be.

Store Credits and Cashbacks can be used for up to one year from the date of its credit to your user account registered on our website.

Return request can be placed in system. Email will be sent to you regarding acceptance or rejection of return request.

You cannot place COD for the following orders –

Order size exceeding Rs 6,000
Bulk Orders
Products under Pre-booking
Products under Sale

Please go through the COD policy for any further clarifications

Leading designers announce their collections via photoshoots online. Their products could be sold out or face price hike by the time it reaches the market. Through Pre-booking facility, you can have the product ordered and avoid price surge risk much before it arrives in the market.

The estimated delivery date shall be mentioned on the Product page. In case if delivery is taking longer than the date mentioned, then you may opt for cancellation or exchange. Please read Pre-Booking policy for any more clarifications.

FAQs