Frequently Asked Questions (FAQs)
1. Do you have a retail outlet?
2. Is shipping cost chargeable to customers?
Shahzadi Lawn shall bear the shipping charges for product deliveries and no charges is made to the customer.
3. Is there shipping to locations outside India?
Currently we do not accept orders for locations outside India.
4. How can I cancel my order?
You can cancel your order until your order is booked for shipment. The money paid shall be refunded as Store Credits only.
5. Can I request for return of products that I purchased?
You can request for return only on the same date as delivery.
6. What kind of products can be returned?
- The product should be in its original condition and in the original packaging.
- And should not be used or washed.
7. How will the return order be placed?
8. How can return be shipped?
9. Will I get refund for my returns?
10. When will I get my refund?
11. How long can I use Store Credits and Cashbacks for?
12. Do you accept Cash on Delivery (COD)?
13. My pincode is COD serviceable. Can I place order for any amount on COD?
You cannot place COD for the following orders –
- Order size exceeding Rs 6,000
- Bulk Orders
- Products under Pre-booking
- Products under Sale
Please go through the COD policy for any further clarifications
14. What is the benefit of Pre-Booking facility?
Leading designers announce their collections via photoshoots online. Their products could be sold out or face price hike by the time it reaches the market. Through Pre-booking facility, you can have the product ordered and avoid price surge risk much before it arrives in the market.
15. How long will the product take for delivery in cases of Pre-booking?
The estimated delivery date shall be mentioned on the Product page. In case if delivery is taking longer than the date mentioned, then you may opt for cancellation or exchange. Please read Pre-Booking policy for any more clarifications.